We’re hiring a Customer Support Analyst (remote)

Customer Support Analyst

Please note: applications have now closed for this role. You can view other vacancies on our Careers page.

Job summary:

Are you a friendly and responsive problem-solver who gets a kick out of making customers happy? Do you have experience in customer support and knowledge of service desk operations? Do you want to work for a growing company with a reputation for technical excellence?

If so, this position could be just what you’re looking for.

About us:

Founded in 2005, we’re an open source GIS company that helps both public and private sector organisations to improve decision making and service delivery.

We pride ourselves on our long-lasting relationships with clients and our high customer satisfaction scores.

This role:

Due to growth, we need a Customer Support Analyst to help us deliver high-quality customer support via our Service Desk. The successful candidate will be responsible for prioritising support requests, troubleshooting technical issues and creating user-friendly documentation including videos.

The position would suit a Customer Support Analyst, Application Support Analyst, Software Support Analyst or Service Desk Analyst. Familiarity with GIS and spatial data would be an advantage but is not essential.

The role sits within the Support team, managed by Nick Turner, our Head of Product.

Please note: this is a full-time position and may require occasional travel in the UK.

Are you interested?

View the full job description, including salary details.

Learn about our values and meet our team.

Applications close on Sunday 16th January 2022. No agencies please.

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