Customer Helpdesk Portal
To contact Astun Technology support, visit the Customer helpdesk.Support portal
Also available are official web based help pages for iShare which are regularly updated.iShare help
On premise support conditions
Current terms and conditions of iShare Support for customer hosted on premise implementationsOn premise
Cloud Support Conditions
Current terms and conditions of iShare Support for Astun cloud hosted implementationsCloud hosted
Having an Enterprise Support Package provides peace of mind knowing that our experts are on hand if you need to discuss anything. We have a variety of Service Level Agreements depending on your needs. Contact us
We have been supporting open source geospatial technology since 2005 and we have experts on hand via our Service Desk and Consultancy teams.
Service Level Agreements
Our helpdesk support is via a dedicated Service Desk staffed with 1st, 2nd and 3rd line support personnel, customers are provided with a access to a web based service desk where customer support tickets are managed.
Supported OSGeo Projects
Open Source Citizen
We have contributed considerably to the development of numerous Open Source projects and sponsored many Open Source events and initiatives. Internally we contributed hundreds of days of our staff’s time in helping with events, code sprints, hacks and other activities.
Experts in Place
Our team of OSGeo experts and enthusiasts have over 250 years cumulative experience in the geospatial industry.
Access to our domain experts provides invaluable support for you and your business.