Enterprise Grade Support

Here to support you

To contact Astun Technology support, visit the Customer helpdesk.

Also available are official web based help pages for iShare which are regularly updated.

Current terms and conditions of iShare Support for customer hosted on premise implementations

Current terms and conditions of iShare Support for Astun cloud hosted implementations

Open Source Support SLA

Supported OSGeo technologies

We offer training, mentoring and support across a range of geospatial open source technologies

Why choose support from Astun?

GeoNetwork

DEFRA Publishes 8,000 Datasets

GeoServer

Expert Support for a Utilities Provider

Here to support you

To contact Astun Technology support, visit the Helpdesk and Customer portal or try our support hub for iShare help.

Customer Helpdesk Portal

iShare help

On premise support conditions

Cloud Support Conditions

See our up and coming training schedule and secure your place

Open Source Support SLA

Having an Open Source Support SLA ensures you have the expert support you need to minimise disruption in the event of a severe incident. Our SLA packages cover a range of OSGeo technologies including QGIS, PostGIS, GeoServer and PostgreSQL.

Supported OSGeo technologies

Why choose support from Astun?

Astun Technology is the UK market leader for Enterprise solutions built on OSGeo foundations. Astun provides enterprise-ready, high-quality services such as training, support and consultancy in GeoServer, GeoNetwork, PostGIS, OpenLayers, QGIS, MapServer & GDAL/OGR.

Open Source Citizen

We have contributed considerably to the development of numerous Open Source projects and sponsored many Open Source events and initiatives. Internally we contributed hundreds of days of our staff’s time in helping with events, code sprints, hacks and other activities.

Experts in Place

Our team of OSGeo experts and enthusiasts have over 250 years cumulative experience in the geospatial industry. Access to our domain experts provides invaluable support for you and your business.

Training

Astun offers certified training courses on key OSGeo software applications to ensure you get the most out of your investment. Our courses are accredited for CPD points by the Association for Geographic Information.

GeoNetwork

A cloud hosted GeoNetwork 3.x system to provide a single standards compliant (Gemini 2.3) metadata discovery portal with a publishing workflow to harvest records from the internal catalogue.

SUCCESS STORY

DEFRA Publishes 8,000 Datasets

Astun delivered the Environment Agency’s (EA) Metadata Catalogue in 2015. Subsequently Astun delivered a similar solution to the wider Defra network when the Secretary of State challenged DEFRA to publish 8000 datasets in a year.

User Interface

Better search, ability to refine/narrow by various criteria, cleaner homepage.

Bulk Editing & API

Bulk editing & administrative functions / improved reporting available via the API.

Metadata Profiles

Development of GeoNetwork metadata plugins for Gemini 2.2 & Gemini 2.3 whilst giving input to the AGI Standards SIG.

Access Controls

440 users maintain over 8000 records, available (with access controls) to 3500 internal staff and the public.

GeoServer

Designed for interoperability, GeoServer publishes data from any major spatial data source using open standards.

SUCCESS STORY

Expert Support for a Utilities Provider

Experts

Access to system experts allowed the GoConnectIT domain experts to concentrate on the end solution.

Spatial Data Handling

Saved money by negating the need for internal training to understand spatial data handling.

Standardised Maps

GeoServer and SLD expertise allowed construction of standard maps for end users.

OGC Standards

Configured all WMS and WFS standards to support a wide range of client applications.

Having an Open Source Support SLA ensures you have the expert support you need to minimise disruption in the event of a severe incident.

Our SLA packages cover a range of OSGeo technologies including QGIS, PostGIS, GeoServer and PostgreSQL.

Our team of OSGeo experts and enthusiasts have over 250 years cumulative experience in the geospatial industry.
Access to our domain experts provides invaluable support for you and your business.

Astun offers certified training courses on key OSGeo software applications to ensure you get the most out of your investment.
Our courses are accredited for CPD points by the Association for Geographic Information.