Open Source Support SLA

Emergency support for your geospatial technologies

Do you need to resolve severe incidents as quickly as possible?

Our Open Source Support SLAs (OSSS) ensure you can access our experts in a hurry.

Each SLA provides priority support that includes a targeted same day response time. 

Download the info sheet
Support

Benefits of an Open Source Support SLA

Each SLA provides emergency support for up to four major incidents each year

Your organisation

Minimise system downtime by accessing priority support in an emergency.

 

Your team

Your team

 Upskill your team by combining your OSSS with consulting, mentoring and training.

 

Publish, visualise & interact

You

Jump the support queue by raising issues online, by email or over the phone.

 

Your users

Ensure users can get back to business as normal as quickly as possible. 

 

OSSS supported technologies

Choose from a range of OSGeo tools. Other technologies, such as OpenLayers, and bespoke geospatial applications can be supported by arrangement

Don’t panic in an emergency

Our OSSS packages provide priority access to our geospatial consultants

Your Open Source SLA options

Purchase directly from us (or procure via G-Cloud if your organisation is from the public sector)

OSSS_bronze_package
  • 1 OSGeo technology
  • 4 severe incidents p.a.
  • Next day response
  • Annual health check
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OSSS_gold_package
  • 4 OSGeo technologies
  • 4 severe incidents p.a.
  • Same day response
  • VPN access
  • Annual health check
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OSSS_platinum_package
  • Unlimited OSGeo technologies
  • Bespoke geospatial applications
  • 4 severe incidents p.a.
  • Same day response
  • VPN access
  • Annual health check
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Need a quote or have some questions?

Get in touch today to explore your options.

Contact us
YOUR OSSS IN MORE DETAIL

Included as standard

Both public sector and commercial OSSS provide:

SYSTEMS REVIEW

A meeting to determine your system architecture and medium-term development plans.

EXPERT SUPPORT

Priority support between 9AM and 5PM GMT Monday to Friday, excluding national holidays.

ADVICE

We’ll give you proactive advice relevant to your current situation and plans.

 HEALTHCHECK

Your annual healthcheck goes above and beyond usual maintenance to ensure optimal performance.

Find out more
YOUR OSSS IN DETAIL

Automated email notifications


We’ll notify you of any severe security issues that we become aware of and our planned response. Here’s how we handled the Apache Log4j2 issue…

RISK ASSESSMENT

We carried out a risk assessment as part of our Information Security Management System (ISMS) process. 

KEEPING CLIENTS INFORMED

We messaged relevant clients to advise them that their systems were not at risk and no further action was required. 

Be ready for anything!

Supplement your OSSS with a full discovery package, consultancy, mentoring and/or training.

Contact us for information

Tell a colleague about our OSSS

We’ve summarised key information in our 2-page PDF. This includes the benefits, your choice of packages and some FAQs. 

Download the PDF

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