Emergency support for your geospatial technologies
Do you need to resolve severe incidents as quickly as possible?
Our Open Source Support SLAs (OSSS) ensure you can access our experts in a hurry.
Each SLA provides priority support that includes a targeted same day response time.
Benefits of an Open Source Support SLA
Each SLA provides emergency support for up to four major incidents each year
Your organisation
Minimise system downtime by accessing priority support in an emergency.
Your team
Upskill your team by combining your OSSS with consulting, mentoring and training.
You
Jump the support queue by raising issues online, by email or over the phone.
Your users
Ensure users can get back to business as normal as quickly as possible.
OSSS supported technologies
Choose from a range of OSGeo tools. Other technologies, such as OpenLayers, and bespoke geospatial applications can be supported by arrangement.
Don’t panic in an emergency
Our OSSS packages provide priority access to our geospatial consultants
Your Open Source SLA options
Purchase directly from us (or procure via G-Cloud if your organisation is from the public sector)
- 2 OSGeo technologies
- 4 severe incidents p.a.
- Same day response
- VPN access
- Annual health check
- 4 OSGeo technologies
- 4 severe incidents p.a.
- Same day response
- VPN access
- Annual health check
- Unlimited OSGeo technologies
- Bespoke geospatial applications
- 4 severe incidents p.a.
- Same day response
- VPN access
- Annual health check
YOUR OSSS IN MORE DETAIL
Included as standard
Both public sector and commercial OSSS provide:
SYSTEMS REVIEW
A meeting to determine your system architecture and medium-term development plans.
EXPERT SUPPORT
Priority support between 9AM and 5PM GMT Monday to Friday, excluding national holidays.
ADVICE
We’ll give you proactive advice relevant to your current situation and plans.
HEALTHCHECK
Your annual healthcheck goes above and beyond usual maintenance to ensure optimal performance.
Find out moreYOUR OSSS IN DETAIL
Automated email notifications
We’ll notify you of any severe security issues that we become aware of and our planned response. Here’s how we handled the Apache Log4j2 issue…
RISK ASSESSMENT
We carried out a risk assessment as part of our Information Security Management System (ISMS) process.
KEEPING CLIENTS INFORMED
We messaged relevant clients to advise them that their systems were not at risk and no further action was required.
Be ready for anything!
Supplement your OSSS with a full discovery package, consultancy, mentoring and/or training.
Contact us for informationTell a colleague about our OSSS
We’ve summarised key information in our 2-page PDF. This includes the benefits, your choice of packages and some FAQs.
Download the PDF
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